Artisan Island is committed to providing our customers with great products as well as great service! If you’re looking to refund, exchange or return your order for any reason, we’re here to help.

REFUNDS *

An item is eligible for a full refund (minus shipping costs) it if meets the following requirements:
– Has been purchased within the last 15 days
– Is unused and in the same condition you received it
– Is in its original packaging

* An item is eligible for a partial refund (minus shipping costs) if it meets the following requirements:

– Has been purchased within the last 15 days
– Is damaged or missing parts for reasons beyond the control of Artisan Island
– Is not in its original condition or packaging

*Please note that all Sale and Discounted items are NOT eligible for refund.

If your item meets the requirements for a refund, please email us at info@artisanisland.com and let us know the reason why you would like to request a refund.

Please include the following information:

– Original order number
– Full name of purchaser
– Email address of purchaser -Receipt or proof of purchase

We will contact you via email with further instructions on how to return your item and begin the refund process.

EXCHANGE & REPLACEMENTS

If you have received a defective or damaged product, we will replace it for you. If a replacement is not available, we can exchange your purchased product for another of equal value.

*Please note that all Sale and Discounted items are NOT eligible for exchange.

If you need to exchange an item, please email us at info@artisanisland.com and let us know the reason why you would like to initiate an exchange.

Please include the following information:

– Original packaging slip

We will contact you via email with further instructions on how to return your item and begin the exchange process.

RETURNING ITEMS

To complete a refund or exchange, you must return the original item back to Artisan Island before we begin processing your request. Please follow the instructions that will be emailed to you when you initiate the refund/exchange.

Please note the following:

– Shipping costs are non-refundable and you will bear any shipping costs for returning your item.

– You will be notified by email once your returned item reaches us, however, we cannot guarantee that we will receive your returned item. If you  are returning an item valued over $75, consider using a traceable service or purchase shipping insurance.

PROCESSING REFUNDS & EXCHANGES

Once we have received and inspected your returned item, you will be notified by email on the status of your refund or exchange.

If your refund has been approved, it will be processed within 7 business days and a credit will be automatically applied to the method of payment you used at the time of purchase.

If your exchange has been approved, processing and shipping will typically take 7 business days. Please note that the time it takes for your exchange / replacement product to reach you, may vary depending on where you live.

LATE OR MISSING REFUNDS

If you have not received your refund within 7 business days from our refund approval notice, please take the following steps:

1. Double check your bank account to make sure you have not received your refund.

2. Contact your credit card provider and/or bank to check that there is no delay in processing.

3. If you have not received your refund by this step, please contact us at info@artisanisland.com and we will investigate the issue.

ORDER CANCELLATION

Orders can only be cancelled within 2 (two) hours of purchase and/or if the order is not yet ready for shipping. A 10% cancellation fee may be charged for orders cancelled more than 2 (two) hours after purchase.